Resident Benefits

Welcome to your Professional Rental Organization Resident Benefits Package!

To help you take advantage of your Resident Benefits Package, we’ve included some helpful information
below, including some “action items” to get things started!
What you need to know:

★ Resident Rewards: You will be rewarded for paying your rent on-time with our Resident Rewards
program. In the weeks ahead, watch for your welcome email from Piñata with a custom link to
download the app to your smart device. Earn e-gift cards for simply completing your profile!
★ Credit Building: With each on-time rent payment you can track your Credit Building through the
same Piñata App as described with your Resident Rewards. No further action required here; just use
the same app as your rewards app!

★ Identity Protection: We will set up your Identity Theft Protection account for you with up to $1M
identity protection for stolen funds reimbursement to protect all adult leaseholders. Simply watch for
your email confirmation with your account details.

★ Renters Insurance: If selected in your lease agreement, you’re covered! By enrolling into our
Resident Benefits Package, you will meet the insurance requirements of the lease agreement. You’ll
receive your Evidence of Insurance via email in the coming weeks. **Should you choose to obtain
your own policy, you will be required to upload it to our carrier for verification – please follow the easy
steps here http://insurance.residentforms.com/. For additional insurance questions please contact:
insurancesupport@secondnature.com.

★ Filter Delivery (If applicable): Changing the HVAC air filter is a tenant responsibility per your lease
agreement. If your home has HVAC, your air filter(s) will begin arriving on your doorstep shortly after
you move-in. All you need to do is change it upon arrival and continue to do so each time a new one
arrives approximately every 90 days. Should you have any filter installation or delivery questions,
please contact Second Nature at residenthelp@secondnature.com, Mon - Fri 10am to 6pm EST.

★ Online Portal Info: Pay your rent online, access documents and submit your maintenance requests
any time, 24/7. We know life is busy and we provide this tenant portal to help make these tasks easy
to accomplish!

If you need more information, feel free to contact us. Welcome to your new home!